At Emerald City Tea we are dedicated to providing you with the best customer service experience possible. Please read below for the details on our shipping and delivery standards. If you don't find your concern addressed below, please feel free to contact us toll-free at 866-744-9008 between the hours of 9am and 6pm Eastern Standard Time.
Delivery Region
Currently we deliver to all 50 U.S. states. Please note additional surcharges and extended delivery times may apply to residents in Alaska and Hawaii. If you are outside the U.S and wish to make a purchase, please send comments to: feedback@emeraldcitytea.com We greatly appreciate your interest and will work to expand our product reach to your area.
Shipping Options
Emerald City Tea provides shipping via USPS, FedEx and UPS to keep your shipping rates as competitive as possible. We offer:
U.S. Postal Service® (USPS)
First Class Mail
Priority MailTM Delivery
FedEx
FedEx Ground®
FedEx Standard Overnight®
FedEx 2Day®
UPS
UPS Next Day Air®
UPS 2nd Day Air®
UPS Ground Shipping.
Please note: FedEx and UPS will not deliver to P.O. Boxes.
Processing Time
All orders are usually processed in less than 24 hours and we do our best to process the same day. All expedited orders are processed and shipped the same day if received prior to noon EST (assuming all items are in stock). No shipments on weekends or holidays.
Shortages in inventory, incomplete address info, weather complications, holidays and other factors can affect delivery.
Delivery Schedule
USPS First Class Mail - Typical delivery times for First Class Mail are 1 to 4 days, according to the U.S. Post Office. USPS will deliver to P.O. Boxes.
USPS Priority MailTM - Typical delivery times for Priority Mail average 2 to 3 days, according to the U.S. Post Office. USPS will deliver to P.O. Boxes.
FedEx Ground® - Typical delivery times 1-5 business days within the contiguous U.S. 3-7 business days to Alaska and Hawaii. Monday-Friday. Delivery is by the end of the business day. FedEx Ground cannot deliver to P.O. boxes. (FedEx Home Delivery® schedule is Tuesday-Saturday.)
FedEx Standard Overnight® - Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas Monday-Friday. Available throughout all 50 states with some limitations in Alaska and Hawaii.
FedEx 2Day® - By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to households). Monday-Friday. Available throughout all 50 states. Delivery to some rural areas of Alaska and ZIP codes in Hawaii in 3 business days.
UPS Next Day Air® - Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination. All 50 states, with some limitations in Alaska and Hawaii.
UPS 2nd Day Air® - Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time. Please note: UPS will not deliver to P.O. Boxes.
UPS Ground - Typical delivery time of 1-5 days. Delivery based on distance to destination. Please note: UPS will not deliver to P.O. Boxes.
Estimated UPS Ground delivery times from Cincinnati, Ohio:
